Lily - Women's Turquoise Swarovski® Crystal Necklace

Please read the Returns Policy for complete details.

I will gladly exchange your item or issue a refund if you are not completely satisfied, no questions asked within 14 days of delivery.

Please read the Return Policy and then send me an email at info@faithflowdesigns.com or use our Return Request Form (link is on the Shipping/Returns/Repairs Page) to start the process and you'll be sent a Return Merchandise Authorization.

** For more detailed care and cleaning instructions for .925 sterling silver, please visit my Care Instructions page.

Your Faith Flow Designs jewelry should be loved on and cared for to ensure your enjoyment for a very long time. It is my goal to offer high-quality, durable, skin-friendly fashion jewelry. The longevity of your piece will definitely depend on how you care for it and how often it is worn and cleaned. Please follow these guidelines as much as possible in order to keep your pieces looking fresh. I try to list every component in the product descriptions. However, please don't hesitate to reach out if you have any questions.

GENERAL CARE

• Keep jewelry away from direct contact with water, excessive sweat, heat, lotion, perfume, makeup, hairspray, antibacterial gels, or any other harsh chemicals.
• Never expose your jewelry to chlorine, salt water, and heat. Wearing your pieces in a swimming pool, hot tub, or body of water (lake, ocean, etc.) can cause permanent damage.
• Remove jewelry during physical activities to avoid scratches and moisture from sweat.
• Remove jewelry when using household cleaning products.
• Do not use jewelry cleaners containing acid, alcohol, vinegar, or ammonia. This will strip the metal finishes and can also cause any glue that may be present to loosen. It can also cause the gemstones, glass, or crystals to lose their luster and shine.
• Put your jewelry on last and take it off first. This will prevent snagging, tangling, or scratching from clothing fibers.
• When not wearing your jewelry, wipe it clean with a soft cloth to remove dirt, perspiration, and oils.
• Store pieces separately when possible in a soft pouch or tightly sealed plastic bag, preferably, with an anti-tarnish strip and toss a silica gel packet into your storage area (air-tight and out of the open air). This will prevent air, moisture, heat, and dust from accelerating the oxidization of the metals. (This does NOT apply to leather - see Leather section below.)
• A note about oxidation. Tarnish may occur as a result of oxidization. This is a chemical reaction caused by the interaction of silver or gold or plated  metal jewelry components with certain elements such as oxygen or sulphur as well as with certain acids. Some people may experience a green mark from this. This is not considered a defect in the product. Different oils, skin types, and environments can cause this from time to time. Even the best quality electroplating may eventually experience tarnish over time. It is outside our control,  and therefore, items cannot be returned for this reason.